Job Descriptions:
Precision Air Services Plc is a fast growing private Tanzanian airline which operates in
Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and
Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction we
wish to invite applications from suitably qualified candidates to fill in this challenging position.
POSITION: CUSTOMER SERVICE OFFICER ( 1 POSITION)
REPORTS TO: STATION MANAGER
DUTY STATION: KILIMANJARO
ROLE PURPOSE STATEMENT:
To ensure efficient and effective customer focused check in and boarding in
compliance with SLA’s and customer expectations.
KEY ACCOUNTABILITIES/RESPONSBILITIES
To ensure efficient & effective transit of passengers in compliance with carriers
policies/procedures and customer expectations
To ensure efficient & effective passenger service in compliance with carriers
policies/procedures and customer airlines approved SLA.
To ensure compliance with safety & security standards in our operations to
comply with relevant statutory and industry requirements.
To protect and enhance revenue collection to meet Company and Customer
airlines targets.
To effectively communicate relevant aspects of service delivery internally and
externally to meet customer expectations.
Ensure and maintain a healthy, safe and secure working environment in
compliance with company procedures, regulatory authorities and requirements of
customer airlines.
Any other duties as may be assigned by your supervisor
PERFORMANCE INDICATORS:
Comply with customer care standards in terms of serving the passengers.
Nil OTI’s related to poor service.
Comply with laid down standards in verifying validity of passengers travel
documents.
Comply with laid down standards of appearance and grooming
Compliance with SLA’s.
Customer service delivery reactions/responses.
Compliance with non SLA carriers’ policies & procedures.
Adherence to safety standards
COMPETENCIES:
High integrity and communication skills.
Able to work under pressure.
Proactive/results orientated
Team player
Decisive and result oriented
Customer focused
Pleasant & presentable.
KNOWLEDGE, SKILLS, EXPERIENCE
College Graduate
Relevant lATA/ UFTAA qualifications or equivalent
Certification in relevant computer applications
Experience in delivering service in demanding consumer environment
Fluency in appropriate foreign languages an added advantage
CLOSING DATE: Not later than 28th March 2015
Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address
below. Only short‐listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
E‐mail: pwrecruit@precisionairtz.com
Precision Air Services Plc is a fast growing private Tanzanian airline which operates in
Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and
Africa.
In order to keep our services at a higher level and meet our customers’ maximum satisfaction we
wish to invite applications from suitably qualified candidates to fill in this challenging position.
POSITION: CUSTOMER SERVICE OFFICER ( 1 POSITION)
REPORTS TO: STATION MANAGER
DUTY STATION: KILIMANJARO
ROLE PURPOSE STATEMENT:
To ensure efficient and effective customer focused check in and boarding in
compliance with SLA’s and customer expectations.
KEY ACCOUNTABILITIES/RESPONSBILITIES
To ensure efficient & effective transit of passengers in compliance with carriers
policies/procedures and customer expectations
To ensure efficient & effective passenger service in compliance with carriers
policies/procedures and customer airlines approved SLA.
To ensure compliance with safety & security standards in our operations to
comply with relevant statutory and industry requirements.
To protect and enhance revenue collection to meet Company and Customer
airlines targets.
To effectively communicate relevant aspects of service delivery internally and
externally to meet customer expectations.
Ensure and maintain a healthy, safe and secure working environment in
compliance with company procedures, regulatory authorities and requirements of
customer airlines.
Any other duties as may be assigned by your supervisor
PERFORMANCE INDICATORS:
Comply with customer care standards in terms of serving the passengers.
Nil OTI’s related to poor service.
Comply with laid down standards in verifying validity of passengers travel
documents.
Comply with laid down standards of appearance and grooming
Compliance with SLA’s.
Customer service delivery reactions/responses.
Compliance with non SLA carriers’ policies & procedures.
Adherence to safety standards
COMPETENCIES:
High integrity and communication skills.
Able to work under pressure.
Proactive/results orientated
Team player
Decisive and result oriented
Customer focused
Pleasant & presentable.
KNOWLEDGE, SKILLS, EXPERIENCE
College Graduate
Relevant lATA/ UFTAA qualifications or equivalent
Certification in relevant computer applications
Experience in delivering service in demanding consumer environment
Fluency in appropriate foreign languages an added advantage
CLOSING DATE: Not later than 28th March 2015
Mode of Application:
If you feel you meet the above requirements please send your application and CV to the address
below. Only short‐listed applicants will be contacted.
Director of Human Resources and Administration
Precision Air Services Plc
Mail Box 70770
Dar es Salaam
E‐mail: pwrecruit@precisionairtz.com
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