Job Location :Dar Es Salaam
Position Type : Full Time
Application Deadline: 07 Jun 2015
Who we are
Jovago is a hotel booking website launched across Africa allowing guests to search for and book rooms across the continent. We are part of the Africa Internet Holding group of companies (sister company to Jumia, Hellofood and Lamudi)
Africa Internet Holding is the leading internet group of Africa with already over 2,000 employees in 17 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by Rocket Internet and top telecoms companies MTN and Millicom.
Customer Service Position
Are you ambitious and looking to work in a dynamic start-up environment? Don’t miss the opportunity to join one of the largest, fastest and most successful international online venture builders.
Jovago is looking for a Customer Service Agent to Serves customers by providing product and service information; resolving product and service problems, and providing the best possible Customer service to both customers and hotels.
A successful candidate will fulfill the following requirements:
• Fluency in Kiswahili and English languages is a must.
• Undergraduate degree/Diploma in relevant field
• Independent and resourceful
• Strong drive and leadership
• Impeccable communication skills (spoken and written)
• Exceptional organizational skills
• A good understanding of statistics and logic
• Proficiency in Microsoft Excel
• Ability to work independently and in a team
• Ability to meet demanding Customer service targets
• Previous Call center/ Customer service experience is a must.
• Able to develop relationships with 3rd parties and the hotel teams.
• Mentality of client service and taking responsibility beyond direct duties.
• High level of motivation, determination and commitment.
• Support the other Organizational teams to ensure both customers and hotels get the best possible service.
The position of a Customer Service Agent entails:
• Respond to customer questions in a timely manner either via phone, email and chat.
• Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Challenge and influence hotel to improve service level and operational standards.
• Build and maintain strong working relationships with levels of staff at the client hotel.
• Completion of service reports by collecting and reporting on call log information.
• Managing oneself and tracking progress with Excel spreadsheets/Smart sheet.
• Creating trust with all partners
• Building and leading cross-functional teams that are able to anticipate and deliver solutions to client issues.
• Support the other organizational teams.
We offer you:
• An amazing learning culture.
• A flat structured working environment to enable you enhance your skills in revenue management.
• A chance to be part of an international team that offers great opportunities for growth
Send us your CV only to: hellen.munisi@africainternetgroup.com
Position Type : Full Time
Application Deadline: 07 Jun 2015
Who we are
Jovago is a hotel booking website launched across Africa allowing guests to search for and book rooms across the continent. We are part of the Africa Internet Holding group of companies (sister company to Jumia, Hellofood and Lamudi)
Africa Internet Holding is the leading internet group of Africa with already over 2,000 employees in 17 African countries and huge successes such as Jumia.com, Kaymu.com, Hellofood.com, Lamudi.com, Carmudi.com and Jovago.com. It is led by top talented leaders offering a great mix of local and international talents and is backed by Rocket Internet and top telecoms companies MTN and Millicom.
Customer Service Position
Are you ambitious and looking to work in a dynamic start-up environment? Don’t miss the opportunity to join one of the largest, fastest and most successful international online venture builders.
Jovago is looking for a Customer Service Agent to Serves customers by providing product and service information; resolving product and service problems, and providing the best possible Customer service to both customers and hotels.
A successful candidate will fulfill the following requirements:
• Fluency in Kiswahili and English languages is a must.
• Undergraduate degree/Diploma in relevant field
• Independent and resourceful
• Strong drive and leadership
• Impeccable communication skills (spoken and written)
• Exceptional organizational skills
• A good understanding of statistics and logic
• Proficiency in Microsoft Excel
• Ability to work independently and in a team
• Ability to meet demanding Customer service targets
• Previous Call center/ Customer service experience is a must.
• Able to develop relationships with 3rd parties and the hotel teams.
• Mentality of client service and taking responsibility beyond direct duties.
• High level of motivation, determination and commitment.
• Support the other Organizational teams to ensure both customers and hotels get the best possible service.
The position of a Customer Service Agent entails:
• Respond to customer questions in a timely manner either via phone, email and chat.
• Attract potential customers by answering product and service questions in regards to services offered; suggesting information about alternative services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Challenge and influence hotel to improve service level and operational standards.
• Build and maintain strong working relationships with levels of staff at the client hotel.
• Completion of service reports by collecting and reporting on call log information.
• Managing oneself and tracking progress with Excel spreadsheets/Smart sheet.
• Creating trust with all partners
• Building and leading cross-functional teams that are able to anticipate and deliver solutions to client issues.
• Support the other organizational teams.
We offer you:
• An amazing learning culture.
• A flat structured working environment to enable you enhance your skills in revenue management.
• A chance to be part of an international team that offers great opportunities for growth
Send us your CV only to: hellen.munisi@africainternetgroup.com
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